CafeX Real-time Enables Customer Engagement for Microsoft Dynamics 365 With Live Assist

CafeX announced today, March 14, 2017, the general availability of its omni-channel service for Microsoft Dynamics 365, which it explains will personalize live engagement across digital touchpoints to help businesses enhance customer experiences. While that might sound like a mouthful, I believe the integrated solution has the potential to real-time enable the customer engagement continuum. … Read more

Slack Is All Growed Up – Launches Enterprise Grid To Address Scale and Security

Slack announced the launch of its Enterprise Grid platform on January 31, 2017, which addresses enterprise grade scalability and security and deeper integration into people’s business applications and processes. Slack maintains that the platform is designed to scale from 500-500,000 employees.  Slack also had several large reference customers at its launch, which includes Capital One, … Read more

Vidyo Launches Video CPaaS With for Developers and Enterprises

Vidyo Announcement: Today, on 25 January 2017, Vidyo announced the launch and availability of its Communications Platform as a Service (CPaaS). In regards to details, enables developers to embed video collaboration into any native, mobile or WebRTC application. Any business application can then be video-enabled with the Vidyo technology. Analysis I’ve been tracking … Read more

Microsoft Ignite 2016 – Cloud, Collaboration and Democratizing AI For Better People Experiences

Microsoft Ignite 2016, held in Atlanta, September 26-29, has come and gone. However, it positioned Microsoft clearly as a leader and leading voice in cloud infrastructure, collaboration and artificial intelligence (AI). There were lots of announcements around products and services for security, productivity, collaboration, AI and cloud. The major categories I’ll focus on are Cloud, … Read more

Make The Shift To Outcome Based Collaboration

Successful Enterprise Collaboration has to be focused on actual business outcomes and be centered around people and how they work. As the buying centers for collaboration technology switches to lines of business leaders, there needs to be an ever tighter synergy between all lines of business including IT. This overall shift to business buyers means … Read more