Successful Enterprise Collaboration has to be focused on actual business outcomes and be centered around people and how they work. As the buying centers for collaboration technology switches to lines of business leaders, there needs to be an ever tighter synergy between all lines of business including IT.
This overall shift to business buyers means a sharper focus on business outcomes. Collaboration has to be applied to specific business needs and outcomes. Therefore, it has to be measured against key performance indicators (KPIs).