Vidyo Integrates With Epic to Video Enable Patient Care

June 1, 2016

Author: David Mario Smith


Telehealth ecosystems and workflows require seamless video integration to ensure ease of use, enhanced user experience and adoption.


On 1 June 2016, Vidyo announced that the Medical University of South Carolina (MUSC) has selected Epic’s telehealth and virtual care workflows solution tightly integrated with Vidyo’s real-time video communication platform for simplified access to high quality remote consultations between clinicians and patients. The Vidyo integration with Epic will enable telehealth visits in electronic health record portals and healthcare consultations from anywhere via the patient portal..


Vidyo has been strategically focused on video-enabling processes in key verticals such as Healthcare, Financial Services and Government to name a few. In Healthcare, video usage has been growing rapidly for overall telehealth use cases and training. The announcement with Epic and MUSC follows a consistent and recurring string of announcements from Vidyo around video support in healthcare.

Telehealth Use Cases

Overall Telehealth and specific telemedicine use cases are rapidly emerging where patients even in rural areas can utilize video to access doctors in urban areas for triage and diagnosis of critical conditions when local medical experts are not available. We spoke to one director of a healthcare organization in Nevada that intimated how extremely useful video solutions have been for doing diagnosis of things like kidney disease in rural areas. The flexibility of video is being leveraged to potentially save lives in these instances.

It is this same issue of a growing rural population in South Carolina, with a lack of enough physicians or medical expertise to meet the demand, that was the driver for MUSC selecting Vidyo’s technology, integrated with Epic for their telehealth portfolio of services. MUSC portfolio of services includes telestroke, tele-ICU, school based telehealth, medical home co-management, maternal fetal telemedicine, telemental health and other applications. Basically, patients and physicians can connect via desktop or mobile video enabled devices.

Video Collaboration Continues to Rise in Healthcare

Healthcare is one of the main areas we are seeing video collaboration emerge with specific people-centric solutions. Vidyo, who has solutions in various other verticals such as Financial Services, Customer Engagement and Government, in December 2015, announced a $10M round of funding and strategic investment from Kaiser Permanente Ventures, the corporate venture capital arm of Kaiser Permanente. As one of the leaders in Healthcare, the bigger picture that this deal represents is a move towards software based video collaboration platforms and services. This also extends Vidyo’s platform deeper into the healthcare vertical.

This recent announcement with Epic is yet another strategic move by Vidyo in this space to be the infrastructure and backbone that video enables critical people processes. Vidyo essentially becomes a video platform as a service (VPaaS), that with its APIs, can enable video communications and collaboration to be integrated in telehealth applications and workflows.

Video Collaboration In The Flow

For collaboration technology to be effective it has to be in the flow of how people work. It has to be integrated into people’s workflows where it matters to them in getting their jobs done, or accessing the services they need. In healthcare, this level of integration is critical to support telehealth ecosystems, and the full lifecycle and continuum of patient care.

Telehealth is the present and future for healthcare providers to democratize access to, and delivery of care for both patients and physicians. To the extent that the actual technology can be relegated to the background, will allow for a better user experience. Video technology integration into healthcare provider’s applications and workflows have to be seamless. High levels of complexity will ruin the user experience and negatively impact adoption.


Healthcare providers should closely investigate the MUSC case and solutions and make video integration a priority in patient care.

Providers should also evaluate platforms and solutions that are open and flexible to enable seamless integration into their workflows.