InFlow Analysis: Your Trusted Partner for Digital Transformation

Movement begets movement.

The digital workplace endures as the foundational space, where people and technology meet to deliver value. The space where people leverage technology to execute work and support customers. The concept has evolved beyond static tools into a kinetic environment. Organizations compete by architecting better flow within this modern workspace.

David Smith serves as the Founder and Principal Analyst at InFlow Analysis. The firm bridges the gap between the evolving digital workplace and the emerging reality of agentic AI. The work rests on the truth that technology acts as the rhythm moving business outcomes forward.

From interaction to orchestration: The market moves from interaction management to intelligent orchestration. The architecture of flow provides the full context required for the digital workplace to function effectively. Efficiency and customer loyalty happen when data, workflows, and agents move in perfect sync. David focuses on the Universal Context Layer regarding CX. The infrastructure allows the resolution specialist to solve complex problems without friction.

Background and perspective: A tenure of over 20 years includes time as a former Gartner analyst covering digital workplace strategies. A lifelong study of cadence informs the search for the pocket where technology aligns perfectly with human intent.

David partners with enterprise leaders and technology providers to navigate the convergence of CX and EX.

For technology providers: Collaborative strategy sessions refine product messaging to ensure the platform functions as the engine of enterprise flow.

For enterprises: Uncovering the organizational rhythm requires collaboration. Shared discovery informs the design of agentic workflows suited to automate heavy lifting and empower people to focus on strategic work.

Let’s find your flow.