Zoom Workplace: A Platform for Contextually Intelligent Collaboration and Customer Experience
Zoom, once primarily known for its video conferencing capabilities, has evolved into a comprehensive collaboration platform, Zoom Workplace. With a strong foundation in video communications, the integration of AI, and a growing focus on contact center solutions and employee experience, Zoom aims to deliver a unified and engaging experience for users, customers, and employees alike. […]
Redefining Teamwork in a ‘Work From Anywhere’ World
My guest article for Collaboration Today and Tomorrow, Summer 2024. IN RECENT YEARS, the way that we work together has under- gone a seismic shift. Powered by the rise of remote and hybrid work models, collaboration has transformed from being a perk to being a necessity. There is also a focus shift, leaning toward how […]
Capitalizing on technology budgets: A CIO’s story
My article for CIO features an in-depth conversation with Tracy Mozena, the CIO of Atlantic Aviation. Article
Why your organization needs a complete Digital Workplace Platform
My guest post on the Zoho Workplace blog. Summary: Digital workplace technology platforms must be all-encompassing, intelligent, and flexible, provide a unified and contextual experience and have myriad solution sets to solve actual workplace problems and issues. Investments in this technology require putting people at the center and focusing on experiences. https://www.zoho.com/blog/workplace/digital-workplace-platform.html
Zoho: A Comprehensive Platform for Contextually Intelligent Collaboration
Zoho has positioned itself as a leader in contextually intelligent collaboration through its comprehensive Zoho One platform and AI-powered assistant, Zia. As the market evolves toward fuller, more comprehensive Digital Workplace platforms, Zoho stands out as a unique reference point for what that platform can look like. This integrated approach offers a unique value proposition […]
Why You Need a Sober Approach to Contextually Intelligent Collaboration
The digital workplace is evolving rapidly, driven by advancements in technology and changing work dynamics. At the heart of this transformation lies the concept of contextually intelligent collaboration, where AI-powered tools seamlessly integrate into work processes, providing real-time insights and assistance. Here, we explore the synergies between contextual collaboration and contextual AI. The allure of […]
